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Definitions The seller, we, us - Ten Alps Communications Ltd, its staff, authorised representatives and assignees. The customer, you - whoever orders the goods. Goods - the item fitting the description in your order, available from our list of items and quoted in our current price list plus any applicable VAT. Force Majeure - any circumstances beyond our reasonable control, such as accidents, flood, fire or other natural disasters, and unlawful industrial disputes. Contract - the agreement between us and you made when we accept your order your request for the goods. Applicable conditions These are the only conditions which shall apply to the supply of Goods pursuant to your order. Any variations to them must be agreed in writing by our Credit Manager. Accuracy of description We will only be liable to supply the goods which you describe accurately in your order. When your order does not accurately describe the goods we will use our best endeavours to supply the correct goods but if you do not accept that these are correct you can return them to us at: Ten Alps Communications Ltd, Trelawney House, Chestergate, Macclesfield, Cheshire, SK11 6DW Our acknowledgement must be sought before any goods are returned for credit. Contact: - Credit Manager Ten Alps Communications Ltd Trelawney House Chestergate Macclesfield Cheshire, SK11 6DW Tel 01625 667530 Fax 01625 613425 Email haley.willmott@tenalps.com Delivery You will accept the goods securely packaged at your address in the United Kingdom or Republic of Ireland, during normal business hours. Delivery in the United Kingdom will be the later date of either 14 days from receiving your order, or the publication date of the goods. Unless otherwise agreed we will charge you a handling fee for delivery by mail or carrier. We may charge you for the cost of delivery by any other method or to other countries. Where we cannot deliver by the promised date we will promptly advise you of the reason. We may make a partial delivery of your order where not all items are available. You have the right to return the partial delivery at our expense by the most economical method, within 5 working days of receiving it. Inability to supply If we notify you in writing that we are unable to deliver the goods as specified for Force Majeure or "out of stock" reasons, you will allow us to deliver within a further reasonable time. What is a further reasonable time will depend on the nature and duration of the Force Majeure or "out of stock" position. You may return any goods that are not delivered within that further reasonable time, but not within 14 days of being notified of our inability to supply. On safe return of the goods in saleable condition we will cancel the invoice. Ownership of the goods The goods remain our property until you pay for them, but you will be responsible for their condition once they are delivered to your premises. You will insure them to cover any risk this involves. If you become insolvent we may take the goods back at your expense and, if necessary, may enter your premises to do so, or to inspect the goods. Rejection We aim to take care to provide goods of a merchantable quality, which are fit for their purpose and value for money. These Terms and Conditions show how we aim to do this, and do not affect your legal rights. If you notify us by telephone within 5 working days of receipt of any goods which are defective, confirm this in writing at our request, and then return them at our expense stating the reason you are rejecting them, we will promptly replace them with goods in an acceptable condition. We will refund the price of any goods which we are unable to replace with goods in acceptable condition. If you accurately describe the goods in your order form you may within 5 days of receipt return any goods that do not conform with your description. We will replace at no extra charge these with goods that correspond to your description. Payment You will pay your invoice for the price of the goods and any delivery charges, as defined above, within 28 days of date of our invoice, unless our Head of Sales or Credit Controller has agreed otherwise in writing. Your payment must be in pounds sterling, free from any bank or transmission charge. Intellectual property rights You will protect our copyright and all other intellectual property rights in the goods, while they remain your property. You will notify any subsequent owner of such rights in the goods. Returns Policy We will replace at no extra cost any Goods damaged before or on delivery, if you notify us by telephone or in writing within 5 days of their receipt. We will replace at no extra cost any Goods which have been lost in transit if you notify us by telephone or in writing within 21 days of us receiving your Order or the publication date of the Goods, whichever shall be the later. Where you are a consumer (non-business customer) and entitled to cancel under the Consumer Protection (Distance Regulations 2000), you may cancel your order without cause within seven days of receipt of the goods, provided that orders for the supply of audio or video recordings or computer software may not be cancelled once the goods have been unsealed. Otherwise you will not be entitled to cancel any order that we have already entered into our order processing system. Our acknowledgement must be sought before any goods are returned for credit. Contact: - Credit Manager Ten Alps Communications Ltd Trelawney House Chestergate Macclesfield Cheshire, SK11 6DW Tel 01625 667530 Fax 01625 613425 Email haley.willmott@tenalps.com Cancellation We will stop despatching goods against a Standing Order within 3 working days of receiving your written request to do so. You will pay us for any goods despatched in that period. You will not cancel orders that we have already entered into our order processing system. Enforcement Our failure to enforce any of these conditions will not prevent us from enforcing them at a later date. If any condition is found to be invalid, it will not prevent all other conditions being enforced. Headings The heading to each of these conditions is for guidance only and will not affect their interpretation. Communications Any notifications, request or other communication required under these conditions will be in writing, including facsimile transmission, unless specified otherwise and addressed to Credit Manager, Ten Alps Communications Ltd, Trelawney House, Chestergate, Macclesfield, Cheshire, SK11 6DW. Governing law The contract will be in the English language, governed by English Law and subject to the exclusive jurisdiction of the English courts. |
